Shipping & Returns

Dispatch

Pieces held in stock leave the studio within 3–5 working days. Anything made to order takes 2–3 weeks, and we will tell you which applies before you pay.

You will receive tracking by email as soon as the parcel is collected.

Shipping

• Domestic (Vietnam) — 2–4 working days after dispatch.
• Asia-Pacific — 5–10 working days.
• Rest of world — 7–14 working days.

Duties and import taxes are not included and remain the responsibility of the recipient.

Returns

Unused pieces can be returned within 30 days of delivery for a full refund. The piece must be in its original condition with the cord unaltered.

Write to hello@himo.com with your order number and we will send return instructions. Return postage is paid by the customer unless the piece arrived faulty.

Made to order

Made-to-order and personalised pieces cannot be returned unless faulty, because they are cut specifically for you.

Repairs

Cords loosen with use. We will re-knot any Himo cord for free, for the life of the piece — you cover postage. Leather repairs are quoted case by case.