Shipping & Returns

1. Return Policy

1.1. Conditions for exchange/return

HIMO accepts an exchange or refund in the following cases:

• The product has a manufacturing defect.
• The product delivered does not match the design or colour ordered.
• The product was damaged during shipping.

Please contact HIMO within 48 hours of receiving your order and provide photo or video evidence.

1.2. Product condition required for exchange/return

The product must meet all of the following conditions:

• Unused.
• In its original condition.
• Complete with packaging, accessories, and product tags (if any).
• No signs of alteration, repair, or tampering.

1.3. Exclusions

HIMO does not accept exchanges or returns for:

• Products that have been used.
• Products damaged due to improper storage or use.
• Minor perceived differences, such as colour appearing slightly different on an electronic display versus in person.
• Custom orders, limited editions, or personalised products.
• Jewellery that has oxidised, scratched, or changed due to environmental exposure or wear.

1.4. Shipping costs

If the fault is HIMO's, all shipping costs incurred are covered by HIMO.

For an exchange requested for personal reasons (if approved by HIMO), the customer covers shipping both ways.

2. Warranty Policy

Bags

6-month warranty against manufacturing defects.

Natural signs of leather wear — such as softening, colour changes, or creases that develop with use — are not covered.

Clothing

Warranty against stitching or finishing defects arising from manufacturing, within 30 days of delivery.

Jewellery

Warranty against structural, clasp, or craftsmanship defects within 30 days of delivery.

Natural oxidation, scratching, or colour change from use is not covered.

Important note

HIMO products are not covered under warranty beyond the periods stated above.

After 1 month of use, if damage occurs (from use, environmental exposure, or external impact), HIMO may offer paid repair support depending on the product's actual condition.

4. Shipping

Delivery times are estimates and may vary by region or shipping carrier.

HIMO is not responsible for delays caused by natural disasters, epidemics, shipping incidents, or other circumstances beyond its reasonable control.

Ownership and risk in the product transfer to the customer once the product has been successfully delivered.

See Terms of Service for ordering terms, intellectual property, and limitation of liability.