Frequently Asked Questions

Materials & craft

What materials are used in HIMO bags?

HIMO bags are crafted from carefully selected premium goat leather sourced from Italy and handcrafted by Japanese artisans.

Where are HIMO bags made?

Each HIMO bag is handcrafted in Japan through a process that emphasizes precision, balance, and attention to detail.

Is every bag identical?

As leather is a natural material and each piece is handcrafted, slight variations in texture, grain, and colour may occur. These characteristics are part of the uniqueness of each bag.

Will the leather change over time?

Yes. Genuine leather naturally develops a softer feel, deeper character, and subtle signs of wear over time. This aging process is considered a desirable quality of natural leather.

Care

How should I care for my HIMO bag?

We recommend storing your bag in a cool, dry place, avoiding prolonged exposure to direct sunlight, moisture, and harsh chemicals. Please refer to our Care Guide for detailed instructions.

Is the leather waterproof?

No. HIMO bags are not waterproof. Contact with water should be minimized to preserve the quality and appearance of the leather.

What should I do if my bag gets wet?

Gently blot the moisture with a soft, dry cloth and allow the bag to air dry naturally. Do not use direct heat sources such as hair dryers or heaters.

Availability

Do you restock sold-out products?

Most HIMO products are produced in limited quantities. Certain styles may be restocked, while limited editions may not return once sold out.

Can I reserve a bag before it becomes available?

Availability may vary by collection. Please contact HIMO directly for information regarding upcoming releases or reservations.

Shipping

Do you offer international shipping?

Yes. HIMO ships internationally to selected destinations. Shipping availability and delivery times may vary depending on location.

Returns & warranty

Can I return or exchange my order?

Returns and exchanges are accepted only under the conditions outlined in HIMO's Return Policy. Please review the policy for full details.

How long is the warranty period?

HIMO bags are covered by a 6-month warranty for manufacturing defects. Natural wear, aging of leather, accidental damage, and improper use are not covered.

Can HIMO repair my bag?

Depending on the condition of the product, HIMO may offer repair services. Service fees may apply after the warranty period or for damage not covered by warranty.

Contact

How can I contact HIMO?

For product inquiries, order assistance, or after-sales support, please contact HIMO through our official channels listed on our website and social platforms.